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Genesys GCP-GC-IMP Actual Tests : Genesys Cloud Certified Professional - Implementation
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
Genesys Cloud Certified Professional - Implementation Sample Questions:
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Call center features such as ACD and scripting.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Knowledge base features, such as FAQs and Communities.
Correct Answer: A 🗳️
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Notifications can be turned off per room.
- B. There is a maximum of 50 users to a room.
- C. You must have the room_user permission to use rooms.
- D. Administrators assign people to rooms.
Correct Answer: A 🗳️
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants must click on the Join button in the video chat view.
- B. Participants automatically placed in the video chat when clicking on the chat room.
- C. All participants, except the initiator, must click on the Join button in the chat view.
- D. Other participants must also click on the Open video call icon.
Correct Answer: A 🗳️
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. Default Station configuration
- B. IP Phone Templates
- C. Managed IP Phones
- D. Base Settings
Correct Answer: D 🗳️
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 3
- B. 2
- C. 4
- D. 5
Correct Answer: A 🗳️
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