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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist ein IT-Asset?

A) Eine Anfrage eines Benutzers, die eine Serviceaktion initiiert
B) Jede finanziell wertvolle Komponente, die zur Bereitstellung eines IT-Produkts oder einer IT-Dienstleistung beitragen kann
C) Die Entfernung von allem, was direkte oder indirekte Auswirkungen auf die Dienste haben könnte
D) Jede Komponente, die verwaltet werden muss, um einen Dienst bereitzustellen

2. Was kann ein Dienst dem Verbraucher abnehmen und aufzwingen?

A) Anlagegut
B) Dienstprogramm
C) Ergebnis
D) Kosten

3. Was variiert in Größe und Komplexität und verwendet Funktionen, um seine Ziele zu erreichen?

A) Ein Ergebnis
B) Eine Organisation
C) Eine Übung
D) Ein Risiko

4. Welche Dimension umfasst ein Workflow-Management-System?

A) Wertströme und Prozesse
B) Organisationen und Personen
C) Partner und Lieferanten
D) Information und Technologie

5. Wann sollte die Wirksamkeit einer Problemumgehung beurteilt werden?

A) Immer wenn der Workaround zu einem bekannten Fehler wird
B) Immer wenn der Workaround verwendet wird
C) Immer wenn das Problem priorisiert wird
D) Immer wenn das Problem gelöst ist

Solutions: