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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?

A) Take a vote among people in the room and pursue the winning opinion.
B) Pause the conversation and work through the conflict in a private setting.
C) Work through the conflict in the workshop to reach a shared perspective.

2. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Revisit customer research to inform internal prioritization.
B) Mop features between the two systems and let stakeholders prioritize,
C) Advise executive leadership to make the decision about priorities.

3. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?

A) Create high-fidelity prototypes to gain design buy-in.
B) Strictly align to stakeholders' business requirements.
C) Align UX research goals with stakeholders' goals

4. A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

A) Do we have the capability to develop this?
B) What constraints would we have to overcome?
C) Why is this insight valuable?

5. Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

A) Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
B) Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
C) Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.

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