Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993 Free Exam Questions

A. Make them available internally to agents as part of the Service Request Knowledge Panel.

B. Make them available to employees and agents via My Knowledge.

C. Make them available to external users by giving them access to the internal "My Knowledge" page.

D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

E. Make them available externally to customers via My Digital Customer Service (DCS).

A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

B. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

C. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".

D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

E. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".

F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

A. Remove the "delete activities" privilege from all the roles for users who have this access.

B. Remove the "delete activities" button from all pages used by the users who have this access.

C. Remove the users of the roles who have the "delete activities" access.

D. Remove the "delete activities" role from all the users who have this role.

A. VBCS is a visual development tool for creating applications in DCS.

B. DCS is a visual development tool for creating applications in VBCS.

C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

A. for a specific period of time

B. to a specific customer account

C. for a specific SR category

D. for a specific SR status

E. globally, to all service requests that do not have any other coverage

A. Select View > Detach.

B. Modify the Profile Value and save.

C. Lock the Profile Option for editing.

D. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

E. Unlock and publish the new selected profile value.

F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

A. No standard reports on milestones are provided.

B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

C. Administrator-defined milestone data is not included in Analytics.

D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

A. Map a Visual Builder Cloud Service business object to the object API.

B. Assign the new business object to a page.

C. Assign the new business object to a new component.

D. Assign object access roles to an administrative user.