Avaya Aura® Call Center Elite Support - 7492X Free Exam Questions

A. Media Director

B. License Director Server

C. Integrated Data Server

D. XML Server

E. Application Management Server

A. BSR Application

B. BSR Available Agent strategy

C. UUI Treatment

D. Supplementary Service Protocol

A. On the Hunt Group form verify BSR settings.

B. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

C. Verify Suppression Timer Is set correctly In the BSR application plan.

D. On the VDN form, verify BSR Tie Strategy field.

A. The agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

B. The agent's idle time is always adjusted down by 20 seconds

C. The agent's idle time is always adjusted up by 20 seconds

D. The agent's idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

A. Max number of CA TSC

B. Route pattern must have TSC = N

C. Max number of NCA TSC

D. TSC Supplementary Service Protocol: b

E. Trunk Group for NCA TSC

A. It Is able to use the adjust-by vector command to better manage EWT.

B. The routing of an incoming call to an external switch must beanswered at the originating switch.

C. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

D. Intelligently route calls among the call centers to achieve a better ACD load balance.

E. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.

A. VDN 6024

B. VDN 6026

C. VDN 6025

D. VDN 6023

A. The caller always hears ringback.

B. The caller hears the feedback that is provided bythe receiving switch.

C. The caller always hears silence.

D. The caller hears the feedback that Is provided by the sending switch.

A. Vector Routing Table

B. Policy Routing Table

C. Service Hours Table

D. Business Schedule Table