Avaya Oceana™ Solution Integration - 7495X Free Exam Questions

A. Call Server Connector (CSC)

B. Unified Agent Controller (UAC)

C. Unified Collaboration Administration

D. Unified Collaboration Model (UCM)

A. Create Chat Provider.

B. Deploy a Webserver.

C. Initiate a Webchat session.

D. Deploy ED Chat Flow.

E. Login to Agent Workspaces.

A. Avaya Aura System Manager (SMGR)

B. Avaya Aura Communication Manager (CM)

C. Avaya Aura Session Manager (SM)

D. Avaya Control Manager (ACM)

E. Avaya Aura Application Enablement Services (AES)

A. To distinguish between RONA and Adjunct Routed Elite Anchored calls

B. To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls

C. To hold the customer ANI to perform Adjunct Route

D. To hold UUID information to be shared with Avaya Oceana

E. To hold Agent ID from Adjunct Route response message

A. Omnichannel Windows Server IP or FQDN; Default Port 57772

B. Avaya Common Cluster IP or IQDN; Default Port 57772

C. Avaya Control Manager IP or FQDN; Default Port 57773

D. OCP Cluster IP or FQDN; Default Port 57773

A. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

B. The Agent puts the chat on hold, and the customer Is put in the Oceana queue until a new agent is found.

C. The Agent waits on the line until the customer connects to the new agent.

D. WebChat Transfer Is completed without any Indication on customer web session.

E. The web Chat Agent helps the customer, and transfers the chat to the appropriate service.

A. It Is an engine for tracking and maintaining the end-to-end context of omnichannel Interactions.

B. It Is an enterprise workflow model to orchestrate the omnichannel interaction flow.

C. It Is on agent selection component based on attribute matching across all channels.

D. It Is a normalized model for all resources and interactions that provides states for resources and interactions.