SAP Certified Associate - Design Thinking - C-THINK1-02 Free Exam Questions

A. Establish a "divergent" state of mind.

B. Derive insights

C. Generate ideas

D. Establish a "convergent" state of mind

E. Share raw data

A. By understanding the user types and the context of the challenge

B. By observing the environment, tools used and body language

C. By asking "why" questions

D. By asking binary questions.

A. Ask long questions

B. Encourage stories

C. Ask binary questions

D. Suggest answers

A. To understand the user's fears, obstacles, and frustrations

B. To understand the attributes of the user's character.

C. To understand what the user sees, hears, says and does

D. To understand the user's needs and measures of success

E. To understand the user's ideas to solve the problem

A. Microsoft PowerPoint

B. Lego

C. SAP Fiori.

D. Cardboard

A. A challenge-related comment would influence the divergent perspectives

B. It prevents discussion in order to lower political barriers

C. It ensures that all participants focus on the topic

D. It helps to stay away from the solution mode.

A. Ask a lot of "why" questions to get valuable data

B. What people say is often not what they do, think or feel.

C. Focus on the users who represent your main customer group.

D. Take people out of their context and put them in an inspiring environment

A. The phrasing of the design challenge influences the results

B. Feasibility is the key when phrasing a design challenge

C. Need and demand are key when phrasing a design challenge

D. Design is key when phrasing a design challenge.

A. The design challenge sets the scope for a Design Thinking project.

B. After completing the scoping phase, the design challenge cannot be rephrased anymore.

C. The design challenge has to refer to a concrete persona in the context of the problem space

D. The design challenge needs to be aligned and defined together with the client.

E. The design challenge should have the right balance between open and close phrasing