QUESTION NO: 1
What is the objective of a stakeholder engagement strategy?
What is the objective of a stakeholder engagement strategy?
Correct Answer: A
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QUESTION NO: 2
Who conducts the lessons learned evaluation?
Who conducts the lessons learned evaluation?
Correct Answer: B
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QUESTION NO: 3
The first two weeks of a large and complex change project is underway and things seem to be going okay.
What have you developed so that you can be sure the change is on track?
The first two weeks of a large and complex change project is underway and things seem to be going okay.
What have you developed so that you can be sure the change is on track?
Correct Answer: B
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QUESTION NO: 4
What is an important step to complete to ensure sustainability at the end of a change management effort?
What is an important step to complete to ensure sustainability at the end of a change management effort?
Correct Answer: C
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QUESTION NO: 5
You are currently developing a sustainability strategy. What is a key component the strategy should cover?
You are currently developing a sustainability strategy. What is a key component the strategy should cover?
Correct Answer: C
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QUESTION NO: 6
What is the primary purpose of determining why the change is required?
What is the primary purpose of determining why the change is required?
Correct Answer: C
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QUESTION NO: 7
During the execution phase, what can a change manager do to ensure the most effective use of people?
During the execution phase, what can a change manager do to ensure the most effective use of people?
Correct Answer: A
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QUESTION NO: 8
An ongoing change program is gaining momentum and throughout the organization stakeholders face challenges and experience success. What needs to be clearly defined in the communications plan to support them?
An ongoing change program is gaining momentum and throughout the organization stakeholders face challenges and experience success. What needs to be clearly defined in the communications plan to support them?
Correct Answer: B
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QUESTION NO: 9
The scope, controls and monitoring methods of a change effort are a part of which process?
The scope, controls and monitoring methods of a change effort are a part of which process?
Correct Answer: C
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QUESTION NO: 10
What should happen if a communications strategy is successfully developed and implemented?
What should happen if a communications strategy is successfully developed and implemented?
Correct Answer: B
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QUESTION NO: 11
Which risk would make it difficult for an employee to understand what is changing, how it benefits the organization, and how it will affect her daily job?
Which risk would make it difficult for an employee to understand what is changing, how it benefits the organization, and how it will affect her daily job?
Correct Answer: B
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