QUESTION NO: 1
What are available matching criteria for case assignment in Customer Service Management?
Choose 3 answers
What are available matching criteria for case assignment in Customer Service Management?
Choose 3 answers
Correct Answer: B,C,E
Vote an answer
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
QUESTION NO: 2
Matching rules enhance assignment capability by ____________________.
Matching rules enhance assignment capability by ____________________.
Correct Answer: A
Vote an answer
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
QUESTION NO: 3
What does the Agent Whisper function do?
What does the Agent Whisper function do?
Correct Answer: B
Vote an answer
QUESTION NO: 4
How many outbound email accounts are supported in Customer Service Management?
How many outbound email accounts are supported in Customer Service Management?
Correct Answer: C
Vote an answer
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
QUESTION NO: 5
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
Correct Answer: A,B,C
Vote an answer
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
QUESTION NO: 6
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Correct Answer: A
Vote an answer
QUESTION NO: 7
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?
Correct Answer: B
Vote an answer
QUESTION NO: 8
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Correct Answer: A
Vote an answer
QUESTION NO: 9
Information in the Case Field 'Contact' is copied to which Incident Field?
Information in the Case Field 'Contact' is copied to which Incident Field?
Correct Answer: B
Vote an answer
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
QUESTION NO: 10
From what places in SN can an agent create a case? (Choose three.)
From what places in SN can an agent create a case? (Choose three.)
Correct Answer: A,B,C
Vote an answer
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
QUESTION NO: 11
Which social media channels are NOT available out-of-box?
Which social media channels are NOT available out-of-box?
Correct Answer: B
Vote an answer
QUESTION NO: 12
Partner admin (sn_customerservice.partner_admin) contacts have access to:
Partner admin (sn_customerservice.partner_admin) contacts have access to:
Correct Answer: B
Vote an answer
QUESTION NO: 13
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
Correct Answer: B,D,E
Vote an answer