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ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版) - ITIL-4-Transition日本語 Free Exam Questions

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QUESTION NO: 1
IT 部門は、機能要件を満たすサービスを迅速に開発できます。しかし、これらのサービスに対する全体的な満足度は低いです。
IT 部門が直面する問題に対処しながら、新しいサービスの開発に取り掛かるための最良の方法はどれですか?

Correct Answer: A Vote an answer
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QUESTION NO: 2
最も多くの人がサイロを打破し、矛盾する目標を排除するのに役立つ基本原則はどれですか?

Correct Answer: C Vote an answer
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QUESTION NO: 3
カスタマージャーニーを説明しているのはどれですか?

Correct Answer: B Vote an answer
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QUESTION NO: 4
多くのスタッフを抱える大手サービス プロバイダーは、顧客と関係を築き、10 年間の契約に合意しました。両組織は自由に情報を共有し、要求に応えてきました。
関係を維持する上で脅威になる可能性が最も高いのはどれですか?

Correct Answer: D Vote an answer
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QUESTION NO: 5
次の文で欠けている単語を特定してください。
問題管理プラクティスの目的は、インシデントの実際および潜在的な原因を特定し、[?] および既知のエラーを管理することで、インシデントの発生可能性と影響を軽減することです。

Correct Answer: C Vote an answer
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QUESTION NO: 6
結果に基づく測定と報告の例はどれですか?

Correct Answer: B Vote an answer
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QUESTION NO: 7
サービスリクエストとして処理される可能性が最も高いものは何ですか?

Correct Answer: B Vote an answer
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QUESTION NO: 8
デジタル組織の例はどれですか?

Correct Answer: D Vote an answer
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QUESTION NO: 9
重大なインシデントを解決する最も可能性の高い方法は何ですか?

Correct Answer: C Vote an answer
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QUESTION NO: 10
すでに分析されているが未解決の問題を説明しているものはどれですか?

Correct Answer: C Vote an answer
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Total 98 questions

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