EXIN ITIL Foundation - ITIL-F Free Exam Questions

A. 1 and 3 only

B. 2 and 3 only

C. All of the above

D. 1 and 2 only

A. Service design package

B. Measurement, methods and metrics

C. Process definitions

D. Service portfolio design

A. To ensure that incident workarounds are acceptable to the customers

B. To ensure that incident resolution times are aligned with business needs

C. To ensure that the status of faulty configuration items (CI) is recorded

D. To ensure that problem records are circulated to all customers

A. Technical implementation of supporting IT infrastructure components

B. An internal service provider that is embedded within a business unit

C. A complete set of all the documentation required to deliver world class services to customers

D. The implementation and management of quality IT services that meet business needs

A. Emergency change advisory board

B. Technical management

C. Urgent change authority

D. Urgent change board

A. Service level management

B. Availability management

C. Change management

D. Continual service improvement

A. A function that provides hardware repair services for technology involved in the delivery of service to customers

B. Senior managers responsible for all staff within the technical support function

C. A function responsible for facilities management and building control systems

D. A function that includes providing technical expertise and overall management of the IT infrastructure

A. Capacity management

B. Availability management

C. Service catalogue management

D. Service portfolio management

A. A set of specialised organisational capabilities for delivering value to customers in the form of services

B. A group of people that manages services to fulfil the needs of users and customers

C. A group of events that meet the demand from customers for services that they receive

D. A set of specialised assets for transitioning services into the live operational environment

A. The service knowledge management system

B. The capacity management information system

C. The availability management information system

D. The information security management system