QUESTION NO: 1
Generative people should NOT be brought into brainstorming sessions during the Idea Generation phase because they would monopolize the entire event only letting their ideas shine.
Generative people should NOT be brought into brainstorming sessions during the Idea Generation phase because they would monopolize the entire event only letting their ideas shine.
Correct Answer: B
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QUESTION NO: 2
What does the Jobs to be Done framework posit?
What does the Jobs to be Done framework posit?
Correct Answer: B
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QUESTION NO: 3
John and his team at Impossible Imprint are sending brand ambassadors to each of their retail stores to interview clients that have recently purchased their branded shirts.
What kind of research are they conducting?
John and his team at Impossible Imprint are sending brand ambassadors to each of their retail stores to interview clients that have recently purchased their branded shirts.
What kind of research are they conducting?
Correct Answer: A
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QUESTION NO: 4
Which of the following is NOT an activity that can be used to manipulate data within a Report?
Which of the following is NOT an activity that can be used to manipulate data within a Report?
Correct Answer: B
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QUESTION NO: 5
Complete the sentence: "Odds are you won't come out of your ideation sessions with well-formed concepts. Instead, you can take the raw ideas you generate during brainstorming and shape them into ________."
Complete the sentence: "Odds are you won't come out of your ideation sessions with well-formed concepts. Instead, you can take the raw ideas you generate during brainstorming and shape them into ________."
Correct Answer: D
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QUESTION NO: 6
What feature can be used to route work requests to other channels where the customer might receive better service?
What feature can be used to route work requests to other channels where the customer might receive better service?
Correct Answer: B
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QUESTION NO: 7
What is a group that should NOT be included in the process of brainstorming and Idea Generation?
What is a group that should NOT be included in the process of brainstorming and Idea Generation?
Correct Answer: B
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QUESTION NO: 8
True or False? Private folders will only be accesible by the creator of the folder if she does not share it with anyone else.
True or False? Private folders will only be accesible by the creator of the folder if she does not share it with anyone else.
Correct Answer: A
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QUESTION NO: 9
In which phase of the Challenge Scoping process must researchers ask themselves the following question: What business, customer and social outcomes will this solution drive?
In which phase of the Challenge Scoping process must researchers ask themselves the following question: What business, customer and social outcomes will this solution drive?
Correct Answer: B
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QUESTION NO: 10
During the Framing and Scoping process, which of the following is the first step for researchers to undertake?
During the Framing and Scoping process, which of the following is the first step for researchers to undertake?
Correct Answer: E
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QUESTION NO: 11
Can Custom Objects have a Rollup-Summary Field?
Can Custom Objects have a Rollup-Summary Field?
Correct Answer: B
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QUESTION NO: 12
Can Process Builder... Post To Chatter?
Can Process Builder... Post To Chatter?
Correct Answer: B
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QUESTION NO: 13
What is the following a definition for: incorporation of ethical principles in the process to develop technical solutions.
What is the following a definition for: incorporation of ethical principles in the process to develop technical solutions.
Correct Answer: A
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QUESTION NO: 14
Which of the following items is best described by this definition? " a specific user, all dashboard viewers see data based on the security settings of that user-regardless of their own personal security settings."
Which of the following items is best described by this definition? " a specific user, all dashboard viewers see data based on the security settings of that user-regardless of their own personal security settings."
Correct Answer: A
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