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IBM 000-586 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning, Architecture, Installation and Configuration | 21% | - IBM Case Manager architecture overview - Integrated components and licensing - Development vs production environments - Installation and configuration procedures - System requirements and prerequisites |
| Migrating Solutions to Production | 9% | - Migration requirements and planning - Deployment Manager and Administration Client - Post-migration verification |
| Testing and Deploying a Case Solution | 8% | - Exporting and importing solutions - Deployment tools and processes - Testing procedures and validation |
| Designing a Case Solution | 39% | - Tasks, steps, roles and inbaskets - Case types, properties and document classes - Business rules and page design - Security and access control configuration - Case relationships and data integration |
| Business Metrics and Analytics | 9% | - Case Analyzer configuration - Content Analytics integration - Cognos Real-time Monitoring |
| Extending Case Manager Solutions | 14% | - Forms and external data services - REST API usage and customization - Integration with IBM BPM and FileNet P8 - Custom widgets and user interfaces |
| Security and Administration | 9% | - Role-based security model - User and group management - Monitoring and maintenance |
IBM Case Manager V5.1 Sample Questions:
To run IBM Mashup Center features in Business Space, you must have which product(s) licensed and installed with single sign-on enabled?
- A. IBM Mashup Center V3.0.0.1
- B. Business Space V7.5 and IBM FileNet Workplace XT
- C. Business Space V7.5
- D. Business Space V7.5 and IBM Mashup Center V3.0.0.1
Correct Answer: D 🗳️
What can IBM Content Analytics be used for? (Choose two.)
- A. Discover unexpected correlations between words and phrases.
- B. Report on cases and tasks that are currently active.
- C. Research trends in words and phrases that occur frequently across cases.
- D. Get data on the average time to complete business tasks during a specific time interval.
- E. Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.
Correct Answer: A,C 🗳️
Content Analytics leverages a component to search the FileNet Content Engine that is hosting the case solution to gather and parse case artifacts to make them available for Content Analytics searches. What is this component called?
- A. Crawler
- B. Content Daemon
- C. Exporter
- D. Search Daemon
Correct Answer: A 🗳️
Which two components are optional add-on licenses with the IBM Case Manager core product offering? (Choose two.)
- A. IBM Forms
- B. IBM FileNet eForms
- C. Content Search Services
- D. WebSphere Process Server
- E. IBM Case Analyzer
Correct Answer: A,D 🗳️
A solution designer would like to use a FileNet eform to add a case in ICM. The form template has already been created in the eforms designer. Which step(s) need to be performed to make this form available to add a case?
- A. Check in the form template of type ITXFormTemplate class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with this version series ID of the checked in form template.
- B. Check in the form template of type Document class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with this version series ID of the checked in form template.
- C. Check in the form template of type Document class using WorkplaceXT.
- D. Check in the form template of type ITXFormTemplate class using WorkplaceXT.
Correct Answer: A 🗳️
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