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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Recommend that clients consult with experts outside the insurance field if a situation calls for it
B) Use close-ended questions with clients at all times
C) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
D) Ensure all communication with clients and insurers is done face-to-face

2. Jim owns a metal factory. Which question should Jim's broker ask to best understand the commercial occupancy of the company?

A) What is the total number of your staff?
B) Is your factory left unattended for long periods of time?
C) What does a typical day look like in your factory?
D) How is your factory protected against fire?

3. What refers to one's ability to pay for any damage incurred as a result of the driver's actions or inaction?

A) Accident benefits
B) Financial responsibility
C) Uninsured motorist coverage
D) No-fault insurance

4. What should the intermediary do if the person reporting the claim is not named on the insurance policy?

A) Attempt to discuss the matter with the client
B) Ask the insurer to add the interested party as an additional insured
C) Contact the police
D) Send the client a statement of claim

5. When qualifying a new client, how might an intermediary best differentiate their services from those of the current broker or agent?

A) Understand the financial motives of the client
B) Compete based on premium cost and commissions
C) Counter the incumbent's marketing and advertising strategies
D) Know the products the incumbent intermediary offers

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