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Actual exam question for Adobe's AD0-E556 exam Question #: 28 Topic #: 5
An Adobe Marketo Engage Consultant is assigned to audit an existing Marketo Engage instance. The instance is 2 years old and follows a de-centralized model for program execution. Therefore, all marketers within the organization have been trained to operate and build in the Marketo Engage instance independently. During the audit, the consultant discovers: 1. Naming convention does not exist. Therefore, all program names are named arbitrarily. 2. There are four Marketo Engage Admins: The marketing operations manager, the demand generation manager, the CRM administrator, and the IT manager. All four admins have access to everything and have been creating fields on their own to fit individual business needs. 3. There is one workspace for the entire instance. However, the company has paid for additional workspaces. 4. There are two Revenue Lifecycle Models: a prospect lifecycle and a customer lifecycle. The CMO wants to prioritize the following goals: 1. Ability to pull quick reports for prospect programs and customer programs from a reporting tool like Tableau. 2. Change the operating model from de-centralized to centralized so the marketing operations manager and CRM administrator are the only two people managing the operational side of the Marketo Engage instance and a new agency will manage the campaign execution on the behalf of marketing. Which three recommendations should the Consultant make? (Choose three.)
Explanation The three recommendations that the Consultant should make are to create two workspaces: A prospect workspace and a customer workspace, to create a naming convention that tags customer vs prospect campaigns, and to reduce the access for the demand generation manager and IT manager to a limited role that cannot create fields. These recommendations will help the company to achieve their goals of pulling quick reports for prospect programs and customer programs from a reporting tool like Tableau, and changing the operating model from de-centralized to centralized. Creating two workspaces: A prospect workspace and a customer workspace will enable the company to segment and organize their programs based on their target audience, as well as to leverage their existing workspaces feature. Creating a naming convention that tags customer vs prospect campaigns will enable the company to standardize and identify their programs based on their purpose, as well as to facilitate reporting and analysis. Reducing the access for the demand generation manager and IT manager to a limited role that cannot create fields will enable the company to centralize and control their field management process, as well as to avoid field duplication or inconsistency. References: https://docs.marketo.com/display/public/DOCS/Workspaces+and+Partitions https://docs.marketo.com/display/public/DOCS/Naming+Conventions https://docs.marketo.com/display/public/DOCS/Roles+and+Permissions
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