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Actual exam question for Anthropic's CCAR-F exam Question #: 29 Topic #: 1
You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate. A customer contacts the agent about a warranty claim on a power drill. Resolving this requires multiple sequential tool calls: get_customer to look up their account, lookup_order to find the purchase details, and then either process_refund or escalate_to_human depending on warranty eligibility. You're implementing the agentic loop that orchestrates these steps using the Claude API. What is the primary mechanism your application uses to determine whether to continue the loop or stop?
The Messages API exposes stop_reason specifically so the application can determine why Claude stopped generating and what action is required next. A value of tool_use means Claude is requesting one or more tools and expects the application to execute them and return corresponding tool_result blocks. A value of end_turn means Claude has naturally completed the response. ( https://platform.claude.com/docs/en/build-with-claude /handling-stop-reasons ) Anthropic's agent-loop tutorial implements this as a loop that continues executing tools and returning results while stop_reason remains tool_use . Once the value changes, the response is treated according to the new terminal or continuation condition. ( https://platform.claude.com/docs/en/agents-and-tools/tool-use/build-a- tool-using-agent ) Option A is unreliable because an assistant response can contain both text and tool-use blocks. Text alone does not prove that the workflow is complete. Option B requires the application to predict that no further tool call is needed, defeating Claude's ability to adapt from tool results. Option D is an important safety limit but is not the primary completion signal; an arbitrary maximum may terminate a valid workflow prematurely. The harness should check stop_reason , process every requested tool call, append results to the conversation, and maintain a separate maximum-turn safeguard against runaway loops. Official references/topics: Messages API stop reasons, tool-use loops, tool-result continuation, bounded orchestration.
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