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Exam L5M10 Topic 1 Question 47 Discussion

Actual exam question for CIPS's L5M10 exam
Question #: 47
Topic #: 1
Customer service levels can be measured using Service Level Agreements (SLAs). Which of the following are "hard" measures typically found in an SLA? Select THREE

Suggested Answer: A,C,D Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
"Hard" measures are objective, quantifiable performance indicators-typical logistics/service measures include stock availability, first-time fix rate, and on-time delivery. Measures such as complaint seriousness and perceived satisfaction are "soft" (more subjective) but still useful. (Reference: CIPS L5M10 Study Guide, SLAs-hard vs soft measures, p. 60)

by Clifford at Jun 26, 2026, 08:57 PM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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