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Exam L5M9 Topic 1 Question 88 Discussion

Actual exam question for CIPS's L5M9 exam
Question #: 88
Topic #: 1
In the SERVQUAL model how many different types of gaps should be identified by a service provider?

Suggested Answer: C Vote an answer

There are 5 gaps in the SERVQUAL model: knowledge, standards, delivery, communication and satisfaction. The gaps measure the 'distance' between what the company provides and what customers expect. See p.56-57.

by Antonia at Nov 09, 2026, 01:13 AM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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