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Exam 220-1102 Topic 3 Question 260 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 260
Topic #: 3
During Windows updates, a technician receives an error message stating, "The process is currently disabled." Assuming the event is not malicious, which of the following is the best command for the technician to use to re-enable Windows updates?

Suggested Answer: B Vote an answer

Comprehensive and Detailed In-Depth Explanation:
The services.msc command opens the Services management console in Windows, which allows users to start, stop, and configure the settings of system services. Windows Update operates as a service named "Windows Update" or "wuauserv." If this service is disabled, Windows updates cannot proceed. By accessing services.
msc, a technician can locate the Windows Update service and set its startup type to "Automatic" or manually start the service, thereby resolving the issue.
* Option A: wf.mscThis command opens the Windows Firewall with Advanced Security console, used for configuring firewall rules. It doesn't manage services.
* Option C: msconfig.exeThis System Configuration utility allows users to configure startup options and services but is not specifically designed for managing individual services like Windows Update.
* Option D: certmgr.mscThis command opens the Certificate Manager, which manages digital certificates. It doesn't control system services.
* Option E: psr.exeThe Problem Steps Recorder is a tool that records user actions to help with troubleshooting but doesn't manage services.
Reference: CompTIA A+ Core 2 (220-1102) Exam Objectives, Domain 1.5: "Given a scenario, use Microsoft operating system tools."

by Stacey at Jun 09, 2026, 11:24 AM

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