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Exam 220-1201 Topic 1 Question 295 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 295
Topic #: 1
A company updates its office with a new multifunction printer. Users report issues when they try to use scan-to-email functionality. The technician must ensure this feature is properly enabled.
Which of the following should the technician do to resolve this issue?

Suggested Answer: A Vote an answer

Scan-to-email functionality on a multifunction printer relies on proper configuration of an SMTP (Simple Mail Transfer Protocol) server. The printer must know how to send outgoing email, which requires settings such as:
SMTP server address
Port number (commonly 25, 465, or 587)
Authentication credentials (username/password)
Encryption method (SSL/TLS if required)
If scan-to-email is not working, the most common cause is incorrect or missing SMTP configuration. Without this setup, the printer cannot send scanned documents via email.

by Marvin at Jul 30, 2026, 11:20 AM

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