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Exam 220-1201 Topic 1 Question 350 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 350
Topic #: 1
A user reported performance issues on a computer after a recent OS update A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?

Suggested Answer: C Vote an answer

C:Initiate the system restore:
If the technician is confident that rolling back the system to a previous restore point will resolve the issue, the next logical step is to initiate the System Restore process.
System Restore allows the system to revert to a state before the OS update, which can eliminate the performance issues caused by the update.
Incorrect Options:
A: Document the findings: Documentation is important but should occur after resolving the issue.
B: Investigate any recent infrastructure changes: This is unnecessary if the issue is already attributed to the OS update.
D: Verify full system functionality: This step should be performed after the System Restore is completed.
Key Takeaway: When confident that rolling back will resolve the issue, the technician should proceed with initiating a System Restore to revert the OS.
Reference: CompTIA A+ Core 1 Exam Objectives (220-1201), Domain 5.4 - Troubleshooting OS problems.

by Kimberley at Aug 18, 2026, 05:35 AM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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