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Actual exam question for Google's Cloud-Digital-Leader exam Question #: 83 Topic #: 4
A customer of yours has an SLA with their client that a particular service will respond within 4 sec-onds. The end client has reported that it feels slower. Your engineers do a trial at the client site and notice that there seems to be a delay for many of the requests. It's your team's responsibility to iden-tify the issue quickly within the strict timeline for fixes according to the contract, and then fix it. What should you do?
Cloud Trace is a built-in tool in the Operations suite to identify issues like latency. -> Such fixes are unlikely to change core issues like the service itself being architected or written sub-optimally. Though changes like browser, networking, etc. are helpful, it would be the wrong approach to first recommend that the customer upgrade all their hardware and software. -> Rewriting code and logging information is going to be time consuming. In general though, logging should always be included in code and it can give good insights. But tracing is way more specific and comprehensive for this requirement. -> In certain cases, we might identify scaling as the issue. But we should first identify the core problem. So, start with tracing. We can also achieve scale in server-ful technologies. Reference link- https://cloud.google.com/trace
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