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Exam CBAP Topic 1 Question 328 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 328
Topic #: 1
Which of the following charts is described in the statement below?
"It shows the causes of a certain event. A common use of this diagram is to identify potential factors causing an overall effect. It helps identify causal factors and contributing causes."

Suggested Answer: A Vote an answer

Explanation
An Ishikawa diagram, also known as a fishbone diagram or a cause-and-effect diagram, is a graphical tool that shows the causes of a certain event. It is one of the seven basic tools of quality control and it is widely used in product design and quality defect prevention. A common use of this diagram is to identify potential factors causing an overall effect, such as a problem or a goal. It helps identify causal factors and contributing causes by organizing them into categories, such as people, processes, equipment, materials, environment, etc. The diagram can be created by brainstorming the causes and grouping them into major categories. The diagram can then be analyzed to find the root causes and the most significant causes of the effect. References:
Ishikawa diagram - Wikipedia, paragraph 1
Cause and Effect Diagram (aka Ishikawa, Fishbone) - Six Sigma Study Guide, paragraph 1 Quality tool: Cause and effect diagram | CQI | IRCA, paragraph 1

by Lynn at Jan 02, 2026, 09:37 AM

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