Exam CBAP Topic 2 Question 349 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 349
Topic #: 2

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.
In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.
A business analyst (BA) has been brought in to help with planning the project and gathering requirements.
What activity should the BA do to determine which stores will be the first to start the renovations?

A. Perform document analysis for stores annual records B. Survey store managers for number of customers per day C. Conduct a focus group with store managers to determine which should be first D. Brainstorm with store managers on the current state of each store

Suggested Answer: A Vote an answer

Explanation
The activity that the BA should do to determine which stores will be the first to start the renovations is to perform document analysis for stores annual records. Document analysis is a technique that involves reviewing existing documentation to elicit relevant information for the business analysis purpose. In this case, the BA needs to analyze the annual records of each store to identify the top 25 revenue-producing stores, as per the CEO's decision. This would provide the BA with objective and reliable data to prioritize the stores for the renovation project. The other options are not as effective or efficient as document analysis, because they rely on subjective or incomplete information from the store managers, who may have different opinions or preferences on which stores should be renovated first. References:
[BABOK Guide v3], Section 10.18: Document Analysis, p. 386-387
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 4: Requirements Elicitation and Collaboration, p. 149-150 Certified Business Analysis Professional (CBAP) Specialization, Course 2: Business Analysis:
Requirements Elicitation and Analysis, Week 1: Elicitation Techniques, Video: Document Analysis

by Janice at Jul 05, 2025, 09:29 PM

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