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Exam CCBA Topic 4 Question 399 Discussion

Actual exam question for IIBA's CCBA exam
Question #: 399
Topic #: 4
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience.
Which one of the following tools will assist the BA in this discussion?

Suggested Answer: A Vote an answer

A context diagram is a data flow diagram that shows an entire system and how it exchanges information with external entities. It is like the big-picture view and is often used to describe the high-level context of net input flow and output flows of a system.

by Augustine at Jan 06, 2026, 11:45 PM

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