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Exam ITIL-4-Foundation Topic 4 Question 104 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 104
Topic #: 4
What is the CORRECT order for the three phases of problem management?

Suggested Answer: C Vote an answer

The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:
Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.
Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.
Error control: the process of managing known errors throughout their lifecycle, from recording to removal2. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 9.

by Vera at Jun 19, 2025, 05:04 AM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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