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Exam ITIL-4-Foundation Topic 5 Question 225 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 225
Topic #: 5
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

Suggested Answer: D Vote an answer

ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/

by Hiram at May 25, 2025, 10:31 AM

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