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Exam ITIL-5-Foundation Topic 5 Question 2 Discussion

Actual exam question for ITIL's ITIL-5-Foundation exam
Question #: 2
Topic #: 5
What is a product/service prototype?

Suggested Answer: C Vote an answer

ITIL defines a product/service prototype as an "initial creation of a product or service that demonstrates its basic form, functionality, and operational capabilities." The document also explains that prototypes are used to test and refine design and to test hypotheses. Option C is therefore the correct answer because it reflects the essence of that definition. Option A actually describes a service request, which initiates an agreed service action. Option B sounds more like release or transition-related activity. Option D describes a specification, not a prototype; ITIL separately defines a product/service specification as a detailed document outlining critical aspects, requirements, and characteristics. ITIL's design section also makes clear that the outputs of the design activity include both specifications and prototypes, which confirms they are distinct concepts. A prototype is something preliminary and testable, not a final approved description. Because the question asks specifically for what a prototype is, and ITIL gives a direct glossary-style explanation, the right answer is C.

by Malcolm at Aug 24, 2026, 06:55 AM

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