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Exam AI-901 Topic 1 Question 76 Discussion

Actual exam question for Microsoft's AI-901 exam
Question #: 76
Topic #: 1
You are building a chatbot that will use natural language processing (NLP) to perform the following actions based on the text input of a user:
- Accept customer orders.
- Retrieve support documents.
- Retrieve order status updates.
Which type of NLP should you use?

Suggested Answer: D Vote an answer

The correct choice is language understanding (also termed language modeling).
Language understanding allows a system to determine a user's intent from their natural language input. In this scenario, the chatbot needs to look at a text string and map it to one of three specific operational categories (intents):
Accepting a customer order
Retrieving support documentation
Checking an order status update

by Fay at Sep 15, 2026, 08:22 AM

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