Exam ISO-9001-Lead-Auditor Topic 4 Question 29 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 29
Topic #: 4

The procedures of an organisation require that all purchase orders have to be signed by the Purchasing Manager, or, in her absence, by the Production Manager. During an audit carried out in November 2020, an auditor determined that during three weeks in February 2020, the purchase orders were not signed. You raise a nonconformance under Clause 8.4.3 of ISO 9001:2015.
Which one of the following answers would you accept as a 'correction' from the Purchasing Manager?

A. All products related to those purchase orders have already been successfully used during the first quarter of 2020, therefore there is no need for correction. We will only take corrective action. B. During those weeks, as I was on holiday, the production manager should have signed those purchase orders. As a correction to this particular nonconformity, I will ask him to sign them. C. I do not accept the nonconformity. Anything I may ask my employees to do will be seen as another piece of evidence that complying with ISO 9001 requirements is a bureaucratic valueless burden. D. I will sign all the purchase orders now. It will take some time to print them since they are on a backup disk, but I will get them done before the end of the audit.

Suggested Answer: D Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
# Correct Option D - "I will sign all the purchase orders now."
This response represents an immediate correction in accordance with ISO 9001:2015 Clause 8.4.3 - Information for external providers, which requires control over procurement documentation. The absence of required authorisation (signature) is a nonconformity in executing the organization's purchasing procedure.
Clause 8.4.3 specifically mandates that the organization:
"Shall communicate to external providers its requirements for:
a) the processes, products and services to be provided;
b) the approval of:
* products and services;
* methods, processes, and equipment;
* the release of products and services."
The purchase order process includes documented approval, which in this case was defined internally as a signature by the Purchasing or Production Manager. Signing the documents retroactively, while not ideal, is a correction to bring the documentation back into compliance and resolve the immediate issue.
# Why Other Options Are Incorrect:
* A. "No correction needed": Dismissing the nonconformity based on product performance fails to address the lack of documented control, violating Clause 8.4.3 and internal procedures.
* B. "I will ask the Production Manager to sign them now": This option shows intention but lacks immediacy and ownership. Also, backdating signatures without traceability can be ethically questionable.
* C. "I do not accept the nonconformity": This reflects noncompliance and a poor quality culture, contradicting ISO 9001's Clause 5.1.1 (Leadership commitment).
References:
ISO 9001:2015 Clause 8.4.3 - Information for external providers
ISO 9001:2015 Clause 5.1.1 - Leadership and commitment
ISO 9001:2015 Clause 10.2.1 - Correction vs. corrective action

by Dana at Dec 22, 2025, 09:32 PM

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