Exam PMI-PMOCP Topic 1 Question 71 Discussion

Actual exam question for PMI's PMI-PMOCP exam
Question #: 71
Topic #: 1

A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A. Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers. B. Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers. C. Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers. D. Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.

Suggested Answer: B Vote an answer

When the PMO customer base is large and capacity is limited, PMI-PMOCP recommends asegmentation and categorization approach(Option B). This enables the PMO to tailor service offerings and communication strategies based on customer groups' power, interest, and needs, efficiently managing resources and expectations.
Focusing only on executive leadership (Option A) or middle and top management (Option C) risks overlooking critical stakeholders. Developing a service catalog solely from portfolio or project managers (Option D) may limit the scope and miss broader stakeholder needs.
Categorizing customers facilitatestargeted engagement and scalable service development, consistent with PMI best practices.
References:
PMI-PMOCPExam Content Outline, Strategic Alignment Domain
PMI Practice Standard for Project Management Offices (2013), Stakeholder and Customer Management PMI PMO Value Ring, Service Catalog Development

by Kerr at Apr 08, 2026, 05:03 PM

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