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Actual exam question for PMI's PMP exam Question #: 805 Topic #: 3
During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels. Which two actions should the project manager take first to address this conflict? (Choose 2) Cl Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.
Explanation According to the PMBOK Guide 7th Edition, one of the principles of project management is to "collaborate with others". This means that the project manager should foster a collaborative project team environment and engage stakeholders effectively. The project manager should also address conflicts as they arise, using appropriate conflict resolution techniques. The PMBOK Guide 7th Edition also states that "conflict is inevitable in a project environment and can be either constructive or destructive". The project manager should identify the sources and types of conflict, and use a direct, collaborative approach to resolve them. The project manager should also consider the individual needs, preferences, and styles of the team members, and arrange individual meetings with them if necessary. Therefore, the best actions for the project manager to take first are A and D. References: PMBOK Guide 7th Edition, pages 11, 12, 51, 52, 53.
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