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Actual exam question for Palo Alto Networks's SD-WAN-Engineer exam Question #: 16 Topic #: 1
A network installer is at a remote branch site to deploy a new ION 3000 device. The device has been racked, cabled to the internet, and powered on. The installer has the "Claim Code" displayed on the email sent by the administrator. When the administrator enters this Claim Code into the Prisma SD-WAN portal, what is the immediate status of the device before the configuration is fully pushed?
Comprehensive and Detailed Explanation In the Prisma SD-WAN (CloudGenix) Zero Touch Provisioning (ZTP) lifecycle, the device status transitions through specific stages that indicate its readiness and connectivity. When an administrator enters the Claim Code (or Serial Number/Claim Code pair) into the portal, the device status immediately updates to "Claimed". This status confirms that the portal has registered the device's unique identity and associated it with the customer's tenant. However, "Claimed" does not necessarily mean the device is fully operational or passing traffic yet. It simply signifies that the ownership is verified. Once the physical device at the site successfully connects to the internet and reaches the Prisma SD-WAN Controller (using the call-home function), it will authenticate using its installed certificate. Upon successful authentication and the establishment of the secure control channel, the status will transition from "Claimed" to "Online". Only after the device is "Online" can the controller push the specific site configuration (Device Shell), policies, and IP addressing required for the device to become "Provisioned" and eventually "Active" in the data path. If the device remains in the "Claimed" state for an extended period, it indicates that the hardware has not yet successfully contacted the controller, which prompts troubleshooting of the physical internet circuit or firewall rules upstream.
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