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Exam PEGAPCBA87V1 Topic 2 Question 27 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 27
Topic #: 2
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)

Suggested Answer: A,B,E Vote an answer

A journey is a high-level description of an end-to-end process that delivers value to a customer or stakeholder. A microjourney is a specific path or scenario within a journey that achieves a particular outcome or goal for a persona or role. In this case, customer obtains troubleshooting assistance is a journey, and new customer obtains troubleshooting assistance by using a call center and experienced customer obtains troubleshooting assistance by using the online forum are microjourneys. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/defining-journeys-and-microjourneys

by Ashbur at Feb 12, 2024, 12:28 PM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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