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Exam ITIL-4-CDS Topic 1 Question 56 Discussion

Actual exam question for Peoplecert's ITIL-4-CDS exam
Question #: 56
Topic #: 1
A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

Suggested Answer: A Vote an answer

by Ives at May 20, 2026, 04:24 AM

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