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Exam ADX261 Topic 2 Question 74 Discussion

Actual exam question for Salesforce's ADX261 exam
Question #: 74
Topic #: 2
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

Suggested Answer: B Vote an answer

by Rupert at May 19, 2026, 07:55 AM

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