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Exam Order-Management-Administrator Topic 5 Question 37 Discussion

Actual exam question for Salesforce's Order-Management-Administrator exam
Question #: 37
Topic #: 5
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of theproducts. Which objects will be created in Order Management?

Suggested Answer: C Vote an answer

The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the productsare:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as thechange type, status, date, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5

by Marlon at Jul 09, 2026, 10:59 AM

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