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Exam Salesforce-Sales-Representative Topic 5 Question 8 Discussion

Actual exam question for Salesforce's Salesforce-Sales-Representative exam
Question #: 8
Topic #: 5
A sales representative is aware of an upcoming end-of-contract period for a key customer.
How should the sales rep adapt their sales activities to address this change?

Suggested Answer: C Vote an answer

Proactively engaging with the customer to renew or expand the contract is how the sales rep should adapt their sales activities to address the upcoming end-of-contract period for a key customer. Proactively engaging means reaching out to the customer before the contract expires, and initiating a conversation about their satisfaction, needs, and goals. This helps to build trust and loyalty, demonstrate value and differentiation, and identify opportunities to renew or upsell the contract. Reference: https://www.salesforce.com/resources/articles/account-management/#account-management-renewals

by Marvin at Jun 20, 2026, 06:04 PM

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