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Exam Service-Cloud-Consultant Topic 2 Question 173 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 173
Topic #: 2
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

Suggested Answer: A Vote an answer

Explanation
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object

by Benedict at Jul 23, 2026, 01:27 AM

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