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Exam Service-Cloud-Consultant Topic 6 Question 62 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 62
Topic #: 6
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which report type should the consultant recommend when creating a report?

Suggested Answer: C Vote an answer

For analyzing the time spent within each case status during the case lifecycle, the Case Lifecycle report type is recommended. This report provides a detailed view of the duration cases spend in each status, helping to identify bottlenecks and areas for process improvement to reduce average case age and enhance customer satisfaction.

by Maureen at Aug 24, 2026, 10:23 AM

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Here are all the actual test exam dumps for IT exams. Most people prepare for the actual exams with our test dumps to pass their exams. So it's critical to choose and actual test pdf to succeed.

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