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Exam CIS-DF Topic 2 Question 197 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 197
Topic #: 2
How is an Application Service created with relationships to its underlying infrastructure?

Suggested Answer: D Vote an answer

Service Mapping creates and maintains an Application Service by discovering the application's entry point and tracing its dependencies across the supporting infrastructure. The resulting service map can include application components, servers, databases, middleware, load balancers, and communication relationships.
This produces the service-aware topology required for impact analysis, incident investigation, and change-risk assessment.
ServiceNow Discovery identifies infrastructure CIs and can create technical relationships between discovered components, but Discovery alone does not normally build the complete, application-centric service topology requested in the question. Agent Client Collector gathers inventory and telemetry from devices through an installed agent, while Event Management processes and correlates operational events and alerts.
The study material identifies Service Mapping as the capability that builds Application Service topology and shows how services are supported by underlying applications and infrastructure. It also describes top-down Service Mapping as the recommended high-fidelity approach for mission-critical Application Services.
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by Aaron at Aug 11, 2026, 07:52 AM

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