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Exam CIS-DF Topic 3 Question 131 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 131
Topic #: 3
A CMDB Administrator knows that duplicate records exist in the CMDB and wants to understand the effect of running the CMDB Health Dashboard - Correctness Score Calculation job.
The following duplicate CIs exist:
Server A: Created on January 20, 2025
Server A: Created on January 21, 2025
Server A: Created on January 22, 2025
Which records will have the Duplicate Of field populated?

Suggested Answer: A Vote an answer

When duplicate CIs are evaluated, one record is treated as the main or original CI and the remaining records are marked as duplicates of that record. In this scenario, the oldest record-created on January 20-is retained as the primary CI. The records created on January 21 and January 22 therefore have their Duplicate Of field populated with a reference to the January 20 CI.
This approach preserves the record with the longest history and reduces the risk of breaking references from incidents, changes, relationships, and other dependent records. The Duplicate CI Remediator similarly presents Oldest Created and Most Related Items as significant criteria when determining the Main CI.
The January 20 record itself is not marked as a duplicate of one of the newer records. Consequently, the two later records receive the Duplicate Of reference, making Option A correct.
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by Jay at Sep 10, 2026, 09:11 AM

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