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Exam CIS-DF Topic 5 Question 93 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 93
Topic #: 5
ACMDB Administrator seeks to understand the available tools for preventing addressing, and remediating duplicate CIs Drag and drop each feature with the corresponding outcome Some options may not apply.

Suggested Answer:


Explanation:

In ServiceNow, duplicate CI management spans detection, insight, and remediation:
The CMDB Health Dashboard - Correctness surfaces where duplicates exist and their impact, providing visibility and prioritization.
Certification Tasks support governed resolution, allowing assignment to individuals or groups to validate and correct data.
De-duplication Templates enable bulk remediation, ideal when standardized merge rules can be applied across many duplicates.
The Duplicate CI Remediator offers a guided, record-by-record wizard, preserving relationships and history for safer individual resolutions.
De-duplication Tasks are the work items generated by these processes, but they do not themselves represent an outcome-hence not applicable .
This mapping aligns with CMDB Data Foundations best practices, ensuring duplicates are identified, prioritized, and remediated efficiently and safely.

by ak at Jun 29, 2026, 08:23 AM

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