Exam CIS-ITSM Topic 6 Question 72 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 72
Topic #: 6

When migrating a legacy Service Catalog to a new ServiceNow instance, which of the following is considered a best practice for managing existing catalog items?

A. Maintain the same catalog structure as they implemented previously B. Move each one over, ensuring that each new item has its own unique workflow C. Notify all existing users and solicit input on the new catalog items D. Review existing items to identify commonalities, to see if items may be combined E. Whenever possible combine existing items into order guides

Suggested Answer: D Vote an answer

According to ServiceNow Service Catalog best practices, migrating "as-is" from a legacy system often carries over inefficient processes and "catalog sprawl." The recommended approach is to Review existing items to identify commonalities. By doing so, administrators can use Variables and Variable Sets to create dynamic, flexible items that serve multiple purposes. This reduces the total number of items to maintain, simplifies the user experience, and ensures that the catalog remains scalable. Combining items based on shared workflows or data requirements is more efficient than simply grouping them into Order Guides or maintaining redundant, individual items.

by Josephine at Jul 23, 2026, 01:56 AM

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