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Exam CSA Topic 1 Question 226 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 226
Topic #: 1
Which feature can be used to categorize a set of records from a list and make them visible to other users?

Suggested Answer: A Vote an answer

In ServiceNow,Tagsallow users tocategorize and grouprecords in a list. Tagged records arevisible to othersif set to public or shared with specific users or groups.
A: Tags
Tags help usersorganize and quickly locaterecords.
Tags can beprivate (Me)orshared (Everyone, Groups, or Specific Users).
Example:
A support team might tagcritical incidentswith "Urgent" for easy tracking.
B: History
TheHistorymodule showsrecently accessed recordsbut does not categorize or share records.
C: Favorites
Favoritesallow users tobookmark specific records or listsfor quick access, but they areprivateand not shared with others.
D: Activity Formatter
TheActivity Formattertrackschanges and updatesin a record (e.g., who modified the record, comments added), but it does notcategorize or sharerecords.
References:ServiceNow Documentation:Using Tags in Lists
ServiceNow User Guide:Managing and Sharing Tags

by Dana at Jun 28, 2026, 11:05 PM

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