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Exam CSA Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 91
Topic #: 5
What are the components that make up a filer condition?
Choose 3 answers

Suggested Answer: A,D,E Vote an answer

In ServiceNow, a filter condition is used to query data from tables. It consists of three main components:
1. Column (Field)
✅ Represents the database column (or field) that is being filtered.
Example: Priority, State, Assigned To
In ServiceNow UI, this appears as the first dropdown in a filter condition.
2. Operator
✅ Defines the comparison condition for the filter.
Examples: is, is not, greater than, contains, starts with
In ServiceNow UI, this appears as the middle dropdown in a filter condition.
3. Value
✅ Specifies the criteria being matched against the column.
Example: High, Closed, John Doe
In ServiceNow UI, this is the third input field in a filter condition.
Example of a Filter Condition in ServiceNow UI:
Column (Field)
Operator
Value
Priority
is
High
State
is not
Resolved
This filter will return records where:
The Priority field is set to High
The State field is NOT Resolved
Incorrect Answer Choices Analysis:
B . Match Criteria
❌ Incorrect - No such term exists in ServiceNow filters.
C). Field
❌ Incorrect - "Field" is another word for "Column", but "Column" is the correct term in ServiceNow filter conditions.
Official ServiceNow Documentation Reference:
ServiceNow Docs - Filtering Data
📖 How to Create Filters in ServiceNow
ServiceNow Docs - Query Builder and Operators
📖 Building Filter Queries

by Lauren at Jul 03, 2026, 05:11 AM

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