QUESTION NO: 1
A desktop support technician is tasked with replacing the power cables for a series of desktop computers that have recently been updated to a newer model. The technician notices that the new desktops have a different power supply unit (PSU) design. Which type of power cable should the technician ensure is used for the newer desktop models?
A desktop support technician is tasked with replacing the power cables for a series of desktop computers that have recently been updated to a newer model. The technician notices that the new desktops have a different power supply unit (PSU) design. Which type of power cable should the technician ensure is used for the newer desktop models?
Correct Answer: D
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QUESTION NO: 2
How should internal knowledge base articles be maintained to ensure they provide reliable support for troubleshooting?
How should internal knowledge base articles be maintained to ensure they provide reliable support for troubleshooting?
Correct Answer: B
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QUESTION NO: 3
A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.
Which of the following methods should the IT support technician suggest to the user for retrieving this information?
A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.
Which of the following methods should the IT support technician suggest to the user for retrieving this information?
Correct Answer: A
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QUESTION NO: 4
A macOS user wants to verify if their system software is up to date. Which tab in the "About This Mac" should they examine to find this information?
A macOS user wants to verify if their system software is up to date. Which tab in the "About This Mac" should they examine to find this information?
Correct Answer: A
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QUESTION NO: 5
A MacOS user finds that their browser is not saving passwords or form data, even though it used to do so.
Before checking the browser's settings, what should the user be advised to do?
A MacOS user finds that their browser is not saving passwords or form data, even though it used to do so.
Before checking the browser's settings, what should the user be advised to do?
Correct Answer: C
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QUESTION NO: 6
A technician notices that a user's wireless pointing device is not being recognized by their computer.
What should the technician check first?
A technician notices that a user's wireless pointing device is not being recognized by their computer.
What should the technician check first?
Correct Answer: B
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QUESTION NO: 7
A user's phone suddenly stops charging to 100% and now only reaches 80% charge.
What should you suggest to diagnose the issue?
A user's phone suddenly stops charging to 100% and now only reaches 80% charge.
What should you suggest to diagnose the issue?
Correct Answer: A
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QUESTION NO: 8
You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?
You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?
Correct Answer: D
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QUESTION NO: 9
A user is trying to use AirDrop on their MacBook to send a large file to a colleague's iPhone, but the iPhone does not appear as an available device.
What should the technician advise the user to check first?
A user is trying to use AirDrop on their MacBook to send a large file to a colleague's iPhone, but the iPhone does not appear as an available device.
What should the technician advise the user to check first?
Correct Answer: A
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QUESTION NO: 10
A MacOS user has lost some critical files after an accidental deletion and needs to restore them from iCloud.
What is the first step they should take?
A MacOS user has lost some critical files after an accidental deletion and needs to restore them from iCloud.
What is the first step they should take?
Correct Answer: C
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