QUESTION NO: 1
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
Correct Answer: A,C,E
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QUESTION NO: 2
Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
Correct Answer: D
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QUESTION NO: 3
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
Correct Answer: B
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QUESTION NO: 4
Which five components can be used to filter the Authoring inbox? (Choose five.)
Which five components can be used to filter the Authoring inbox? (Choose five.)
Correct Answer: C,E,F,G,H
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QUESTION NO: 5
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
Correct Answer: C
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QUESTION NO: 6
Which three tasks should you perform after deploying custom objects? (Choose three.)
Which three tasks should you perform after deploying custom objects? (Choose three.)
Correct Answer: A,C,E
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QUESTION NO: 7
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
Correct Answer: A
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QUESTION NO: 8
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
Correct Answer: C
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