QUESTION NO: 1
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
Correct Answer: C
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QUESTION NO: 2
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
Correct Answer: B,C,E
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QUESTION NO: 3
In Knowledge Advanced, which section displays the lock status?
In Knowledge Advanced, which section displays the lock status?
Correct Answer: D
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QUESTION NO: 4
What is the purpose of an SLA in Knowledge base?
What is the purpose of an SLA in Knowledge base?
Correct Answer: B
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QUESTION NO: 5
Which two statements are true about Knowledge Advanced views? (Choose two.)
Which two statements are true about Knowledge Advanced views? (Choose two.)
Correct Answer: B,D
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QUESTION NO: 6
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
Correct Answer: C
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QUESTION NO: 7
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
Correct Answer: A,B,D
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QUESTION NO: 8
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
Correct Answer: A,C,D
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