Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20 Free Exam Questions

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.

B. The signed-in user does not have the appropriate access privileges to a toolbar.

C. The only toolbar enabled is the default one, and you must configure at least two.

D. You have not enabled the Computer Telephony Integration (CTI) service.

E. You entered a toolbar height that is not more than 70 pixels.

A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

A. Other SmartText entries

B. URLs

C. Images

D. Text

E. Tables

F. Variables

A. Knowledge management language locales

B. Default communication preferences

C. Default notification preferences

D. Knowledge management article links

E. Product and category filtering

F. Service request links

G. Default chat channel preferences

H. Default timezone

A. The Starts When criteria of the milestones is not True.

B. The scheduled process has not been set up.

C. Entitlement rules are not valid for the service request.

D. No default coverages are set up.

A. They allow a user to escalate a service request.

B. They can all be modified.

C. They have default values.

D. They allow a user to copy a service request.

E. They allow a user to forward a service request.

F. They can be assigned to a custom action script.

A. It does not require matching passwords between Engagement Cloud and DCS.

B. It is configured exclusively via the Engagement Cloud Security Console.

C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

D. It enables anonymous users to search the DCS knowledge base.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.